Receptionist
Job Title:
Receptionist IV Location:
Superior, WI Duration:
12 Months M-F, 7:
45-4:
15pm Description:
Specific Accountabilities o Answer phones o Visitor Management o Photo ID badges and upload picture to WorkDay o Name plate requests, input location information in WorkDay o Action invoices and Service Now tickets for Workplace Services o Elink, SharePoint, Service Now, E-mail response activities o Vendor Management o Liaison for large moves, weekly moves, additions, and changes o Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.
) o Provide back-up (alternate) coverage for other Workplace Services team members o Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects o Deal with difficult situations and clients in a calm and professional manner o Cross Train with other Navigators and Workplace Services Coordinators o Parking Management o Access Card Management o Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
o Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn.
liaison, drafting template communications, entering work orders, etc.
) Knowledge, Skills & Abilities o Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service o 1-3 years' experience in an office administration role or customer service role o Must have the ability to manage and prioritize across multiple areas and issues o High energy and enthusiastic with a desire to provide an exceptional customer service experience o Demonstrated problem solving skills o Proficiency in Microsoft Office Suite (Word and Excel) is required o Ability to create and innovative effective solutions to challenges o Maintain the integrity of the company brand and protect the company's reputation in interactions with guests, employees and contractors o Possess keen attention to detail and has the ability to maintain confidentiality at all times o Significant communication skills; written and verbal skills both in-person and on the telephone Scope:
o Administrative work requiring initiative and positive professional demeanor o Respond quickly and efficiently in a dynamic environment Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution Greeting incoming visitors, answering and routing incoming phone calls Direct all incoming phone calls Respond to incoming phone calls Answering/directing incoming calls and greeting visitors Answering incoming calls, directing calls Answering phone calls, greeting and directing visitors Responding to telephone calls and greeting visitors Answer incoming calls and schedule appointments Answering incoming calls and greeting guests Answering and directing incoming phone calls Answer all incoming telephone calls Direct all incoming telephone calls Receive all incoming telephone calls Process all incoming telephone calls/ Directing all incoming telephone calls Perform administrative and receptionist duties Completing clerical and receptionist duties Answer incoming telephone calls and direct telephone calls Answering phones and greeting visitors Greeting visitors and answering the phone Recommended Skills Administration Clerical Works Customer Service Incoming Phone Calls Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Receptionist IV Location:
Superior, WI Duration:
12 Months M-F, 7:
45-4:
15pm Description:
Specific Accountabilities o Answer phones o Visitor Management o Photo ID badges and upload picture to WorkDay o Name plate requests, input location information in WorkDay o Action invoices and Service Now tickets for Workplace Services o Elink, SharePoint, Service Now, E-mail response activities o Vendor Management o Liaison for large moves, weekly moves, additions, and changes o Assist Real Estate and Workplace Services department with select admin activities (room bookings, catering requests, stationery supply orders, etc.
) o Provide back-up (alternate) coverage for other Workplace Services team members o Participate in various projects such as Environment Health & Safety initiatives, sustainability programs or other facility related projects o Deal with difficult situations and clients in a calm and professional manner o Cross Train with other Navigators and Workplace Services Coordinators o Parking Management o Access Card Management o Perform Gatekeeper responsibilities; courteously screen each visitor and caller to protect office staff from external threats and maintain confidentiality.
o Perform ad hoc duties as required by Supervisor / Team Lead Workplace Services (business card reviews and approvals, Iron Mtn.
liaison, drafting template communications, entering work orders, etc.
) Knowledge, Skills & Abilities o Core competencies Relationship and Interpersonal Skills, Adaptability and Flexibility, Customer Service o 1-3 years' experience in an office administration role or customer service role o Must have the ability to manage and prioritize across multiple areas and issues o High energy and enthusiastic with a desire to provide an exceptional customer service experience o Demonstrated problem solving skills o Proficiency in Microsoft Office Suite (Word and Excel) is required o Ability to create and innovative effective solutions to challenges o Maintain the integrity of the company brand and protect the company's reputation in interactions with guests, employees and contractors o Possess keen attention to detail and has the ability to maintain confidentiality at all times o Significant communication skills; written and verbal skills both in-person and on the telephone Scope:
o Administrative work requiring initiative and positive professional demeanor o Respond quickly and efficiently in a dynamic environment Be seen as a trusted advisor who is resourceful and creative as this role is often faced with challenges that require immediate attention, assessment, action plans and execution Greeting incoming visitors, answering and routing incoming phone calls Direct all incoming phone calls Respond to incoming phone calls Answering/directing incoming calls and greeting visitors Answering incoming calls, directing calls Answering phone calls, greeting and directing visitors Responding to telephone calls and greeting visitors Answer incoming calls and schedule appointments Answering incoming calls and greeting guests Answering and directing incoming phone calls Answer all incoming telephone calls Direct all incoming telephone calls Receive all incoming telephone calls Process all incoming telephone calls/ Directing all incoming telephone calls Perform administrative and receptionist duties Completing clerical and receptionist duties Answer incoming telephone calls and direct telephone calls Answering phones and greeting visitors Greeting visitors and answering the phone Recommended Skills Administration Clerical Works Customer Service Incoming Phone Calls Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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